R.O.G. Return on Generosity

102. Liane Davey - The Cardinal Rules of Conflict

102. Liane Davey - The Cardinal Rules of Conflict
“The number one (mistake on teams) is they fight for their own truth before fighting for the other person’s truth.” - Liane Davey
Liane Davey
Guest Bio:
Liane has never climbed Mount Everest (and never will). So far, she’s never been in space. She doesn’t even have an Olympic gold medal (although she did win the grade 9 Phys Ed award). But the prize for solving the most difficult team challenges is named after her (no, not really, but someday it probably will be).
For the past 25 years, Liane has researched and advised teams on how to achieve high performance. Known as the “teamwork doctor,” she’s worked with teams from the frontlines to the boardroom, across a variety of industries, and around the globe from Boston to Bangkok. In working with hundreds of teams, including 26 Global Fortune 500 companies (and counting), she has developed a unique perspective on the challenges that teams face – and how to solve them.
Beyond her work in the boardroom, Liane is a New York Times Bestselling author of You First: Inspire Your Team to Grow Up, Get Along, and Get Stuff Done and The Good Fight: Use Productive Conflict to Get Your Team and Organization Back on Track. She is also a regular contributor to Harvard Business Review and has been sought by several media outlets, including CNN, NPR, USA Today, The Globe & Mail and Forbes, for her expertise on increasing productivity, enhancing engagement, developing leaders, and as one client put it, “dealing with the damn drama!”
As a keynote speaker, Liane has spoken for audiences as big as 2000 and as intimate as 20.  Regardless of the size, she delivers the perfect combination of education and entertainment that leaders and teams need to get unstuck and make an impact on their organizations. She gets even the most serious audiences laughing by telling it like it is—including stories about many of the unbelievable situations she’s experienced working with (and on) teams. (And, by the way, she’s not afraid to admit that she learned most of these lessons the hard way). In between the laughter and stories, she provides a proven model and framework, along with the latest research, so that attendees walk away with the tools to start making their teams better from the moment they leave the room.
Liane’s clients include Amazon, Walmart, TD Bank, RBC, AMD, Google, Bayer, KPMG, Aviva, Maple Leaf Foods, and SONY Interactive Entertainment. Liane has experience and expertise across a wide range of industries, but with each client, she customizes her keynotes so that your audience feels like she “gets” you and has been working with your organization for years.
R.O.G. Takeaway Tips:
Do less. (One Yes, Three Less) 
Be kind, not nice. 
Work on your credit rating by understanding others better through curiosity.
Validate others. 
Don’t break any of the three Cardinal Rules: 1. Don’t tell others what they think. 2. Don’t tell them who they are. 3. Don’t tell others how/what they feel. 
Resources:
www.LianeDavey.com
Liane's Book - The Good Fight
Liane Davey on LinkedIn (In/lianedavey)
1 Yes and 3 Less
You Aren't Strategic Enough - YouTube
How to Prevent Conflict on Your Team - YouTube
Conflict Resolution in the Workplace:
Task-Based Conflict
The Steps to Resolve a Conflict at Work
Productive Versus Unproductive Conflict Resolution
Network Diversity Index Quiz
Coming Next:
Episode 103, Building Bridges Coaching Tips for Generous Leaders with Shannon Cassidy. Topic: Benefit of the Doubt.
Credits:
Liane Davey, Sheep Jam Productions, Host Shannon Cassidy, Bridge Between, Inc.

101. Gratitude | Generous Leadership Coaching Tip

101. Gratitude
Quote from Interview:“In a series of experiments, it was discovered that hearing “thank you” from a supervisor gave people a strong sense of both self-worth and efficacy. The study also reveals that the expression of gratitude has a spillover effect: People become more trusting with each other and more likely to help each other out.” - Shannon Cassidy
Host Bio: 
Shannon Cassidy is Founder and CEO of Bridge Between, Inc. a boutique leadership development firm specializing in behavioral change, executive presence, effective communication, collaborative teamwork, empowering leadership, and conflict resolution. She provides Executive Coaching, Facilitation (team sessions, retreats, conferences) and Keynote Speaking (conferences, annual events, ceremonies) and Mentoring Programs (associations, ERGs, leadership circles) all custom designed. She has a podcast called R.O.G. Return on Generosity that focuses on how to be a corporate generous leader by sharing time, talent and gratitude. 
Shannon combines her keen ability to get to the heart of every matter with a proven track record as a corporate leader. Before founding bridge between, she spent years building profitable businesses and driving innovation and leadership initiatives. This real-world experience formed the bedrock of her success, enabling her to provide clients with the strategies, tools, and inspiration to thrive during organizational change and lead with vision, values, and purpose.
Shannon has authored several articles and books including Discover Your Inner Strength (2009), The Five Degree Principle: How Small Changes Lead to Big Results (2013), V.I.B.E. A Self-Discovery Journey to Authentic Leadership (2014) and Grounded in Gratitude a one-line-a –day, five-year gratitude journal (2015). Her current efforts focus on the benefits of Generosity at Work.
Bridge Between, Inc. provides two free quizzes to help leaders realize their current state as a Generous Leader and how to diversify their networks. Check them out! 
Generous Leader
Network Diversity Index
R.O.G. Takeaway Tips:
Express your appreciation. Thank others specifically for why you appreciate them.  Please don’t just include what they do. Appreciate them for who they are.  How, when they bring their strengths to work, everyone benefits. 
Resources:
Take an EQ self-assessment
Emotional Intelligence by Daniel Goleman
Network Diversity Index Quiz
YouTube Channel
R.O.G. on Apple Podcasts
R.O.G. on Spotify
Coming Next:
Episode 102, we will be joined by Dr. Liane Davey, The Cardinal Rules of Conflict
Until then, stay generous everyone! 
Credits:
Sheep Jam Productions, Host Shannon Cassidy, Bridge Between, Inc.

100. Dolly Chugh - Looking Back to Move Forward

100. Dolly Chugh - Looking Back to Move Forward
“There’s a relationship between psychology and history, how the mind works and how it perceives things that have happened in the past.” — Dolly Chugh
“Nostalgia is a specific form of history. It’s a sentimental personal form of history…that gives us a sense of belonging and that feels good, there’s nothing wrong with that…The challenge, however, when we think about a country that has massive racial disparities on almost every meaningful outcome, health, economic, education, housing, …the problem is, if our nostalgic view of the past limits our ability to understand where those disparities are coming from, it will limit our ability to address them today and fix them tomorrow.”  — Dolly Chugh
Guest Bio:
Dolly Chugh (she/her, hear my name) is a social psychologist and management professor at the New York University Stern School of Business where she teaches MBA courses in leadership and management. Dolly is well-known for her teaching and facilitation skills. She was one of six professors chosen from thousands at New York University to receive the Distinguished Teaching Award in 2020 and one of five to receive the Dr. Martin Luther King Jr. Faculty Award in 2013.
Dolly’s research focuses on “bounded ethicality,” which she describes as the “psychology of good people.” Her work has been published in the leading psychology, economics, and management journals, and cited by many books and authors. She has been named an SPSP Fellow, received the Academy of Management Best Paper award, been named one of the top 100 Most Influential People in Business Ethics by Ethisphere Magazine, and received many other research honors.
Her first book, The Person You Mean to Be: How Good People Fight Bias (HarperCollins, 2018), has received rave praise from Adam Grant, Angela Duckworth, Liz Wiseman, Billie Jean King, and many others. It has been covered on The TODAY Show, The Wall Street Journal, The New York Times, The Atlantic, the 10% Happier Podcast, the goop Podcast, NPR, and other media outlets.  
Dolly’s TED Talk was named one of the 25 Most Popular TED Talks of 2018 and currently has almost 5 million views. Recently, she launched the popular newsletter Dear Good People, a free monthly email offering bite-sized, evidence-based, zeitgeisty tips on how to be the inclusive person you mean to be. Her next book, A More Just Future: Psychological Tools for Reckoning with our Past and Driving Social Change, will be released by Simon & Schuster in October 2022.
Prior to becoming an academic, Dolly worked at Morgan Stanley, Merrill Lynch, Sibson and Company, Scholastic, and Time Inc. Dolly attended Cornell University where she majored in psychology and economics for her undergraduate degree and Harvard University for her MBA and PhD.
R.O.G. Takeaway Tips:
Audit what influences you: 
Take whatever content you like to consume (podcast, social media, books, video games) and look at what voices are represented. 
Audit the last five. What are the patterns? 
In the next five, make it a different pattern.
Values Affirmation: 
Affirm your values. What are the values you hold dear? What do you care about? 
Reflect on those values. Allow them to anchor you.
Read history and pay attention to how things are framed through a lens of, “How has the author of this story shaped it? What else is/ may be missing?” 
Stick with it. 
Do the work.
Resources:
dollychugh.com
Dolly Chugh - Hear my name
A More Just Future by Dolly Chugh
The Person You Mean to Be by Dolly Chugh
Dear Good People Newsletter
Network Diversity Index Quiz
Coming Next:
Episode 101, Building Bridges Generous Leadership Coaching Tip, Topic: Gratitude with Shannon Cassidy
Credits:
Dolly Chugh, Sheep Jam Productions, Host Shannon Cassidy, Bridge Between, Inc.

99. Emotional Intelligence | Generous Leadership Coaching Tip

99. Emotional Intelligence
Host: Shannon Cassidy
Shannon Cassidy is Founder and CEO of Bridge Between, Inc. a boutique leadership development firm specializing in behavioral change, executive presence, effective communication, collaborative teamwork, empowering leadership, and conflict resolution. She provides Executive Coaching, Facilitation (team sessions, retreats, conferences) and Keynote Speaking (conferences, annual events, ceremonies) and Mentoring Programs (associations, ERGs, leadership circles) all custom designed. She has a podcast called R.O.G. Return on Generosity that focuses on how to be a corporate generous leader by sharing time, talent and gratitude. 
Shannon combines her keen ability to get to the heart of every matter with a proven track record as a corporate leader. Before founding bridge between, she spent years building profitable businesses and driving innovation and leadership initiatives. This real-world experience formed the bedrock of her success, enabling her to provide clients with the strategies, tools, and inspiration to thrive during organizational change and lead with vision, values, and purpose.
Shannon has authored several articles and books including Discover Your Inner Strength (2009), The Five Degree Principle: How Small Changes Lead to Big Results (2013), V.I.B.E. A Self-Discovery Journey to Authentic Leadership (2014) and Grounded in Gratitude a one-line-a –day, five-year gratitude journal (2015). Her current efforts focus on the benefits of Generosity at Work.
Bridge Between, Inc. provides two free quizzes to help leaders realize their current state as a Generous Leader and how to diversify their networks. Check them out! 
Generous Leader
Network Diversity Index
Guest Favorite Quote
“We define emotional intelligence as the subset of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions.” — Salovey and Mayer
“All learning has an emotional base.” – Plato
“As much as 80% of adult “success” comes from EQ.” — Daniel Goleman
“Comparing the three domains, I found that for jobs of all kinds, emotional competencies were twice as prevalent among distinguishing competencies as were technical skills and purely cognitive abilities combined. In general, the higher a position in an organization, the more EI mattered: for individuals in leadership positions, 85 percent of their competencies were in the EI domain.”  — Daniel Goleman
R.O.G. Takeaway Tips:
Develop self-awareness by asking for feedback from two people and starting an energy journal. Track how you’re feeling throughout the day. What responses did you get? How did you feel? When were you energized and engaged? When did you feel disconnected and bored? Look for patterns.
Network Diversity Index Quiz to test the diversity of your network.
Resources:
Take an EQ self-assessment
Emotional Intelligence by Daniel Goleman
Network Diversity Index Quiz
YouTube Channel
R.O.G. on Apple Podcasts
R.O.G. on Spotify
Coming Next:
Episode 100, we will be joined by Professor Dolly Chugh, NYU Stern School of Business on her soon to be released book: A More Just Future.
Credits:
Sheep Jam Productions, Host Shannon Cassidy, Bridge Between, Inc.

98. Frank Blake - You Get What You Recognize and Celebrate

98. Frank Blake - You Get What You Recognize and Celebrate
“I worked at GE for Jack Welch…I asked him what is the single most important characteristic of a leader. … His answer was: Generosity…He said leaders need to be fueled by the success of the people who work for them.” — Frank Blake
Guest Bio:
Frank Blake served as Chairman and CEO of The Home Depot from January 2007 through November 2014, and then as chairman through January 2015. Frank joined The Home Depot in 2002 as executive vice president, business development and corporate operations.
Frank previously served as deputy secretary for the U.S. Department of Energy. Prior to that, he served in a variety of executive roles at General Electric, including senior vice president, Corporate Business Development.
Frank’s public sector experience also includes having served as general counsel for the U.S. Environmental Protection Agency, deputy counsel to Vice President George Bush and law clerk to Justice Stevens of the U.S. Supreme Court.
Frank serves on the board of directors for the Georgia Aquarium, Macy’s and is currently serving as Chairman of the Delta Air Lines board. Additionally, he sits on the Board of Trustees at Agnes Scott College and recently completed tenure on the Proctor & Gamble and Grady Hospital Boards. He holds a bachelor’s degree from Harvard University and a jurisprudence degree from Columbia University School of Law.
R.O.G. Takeaway Tips:
Get outside of yourself and take action
Nominate someone for a Thank You Award
Resources:
Frank Blake - Wikipedia
CrazyGoodTurns.org
Thank You Award ($50 to anyone you thank)
David Novak - Yum Brands episode from Crazy Goods Turns
Network Diversity Index Quiz
Coming Next:
Episode 99 Building Bridges episode with Shannon Cassidy will focus on Emotional Intelligence
Credits:
Frank Blake, Sheep Jam Productions, Host Shannon Cassidy, Bridge Between, Inc.

97. Listening | Generous Leadership Coaching Tip

97. Listening
When we listen – fully and actively – we are deciding to give generously our most valuable gifts: our attention and our time.
Host: Shannon Cassidy
Shannon Cassidy is Founder and CEO of Bridge Between, Inc. a boutique leadership development firm specializing in behavioral change, executive presence, effective communication, collaborative teamwork, empowering leadership, and conflict resolution. She provides Executive Coaching, Facilitation (team sessions, retreats, conferences) and Keynote Speaking (conferences, annual events, ceremonies) and Mentoring Programs (associations, ERGs, leadership circles) all custom designed. She has a podcast called R.O.G. Return on Generosity that focuses on how to be a corporate generous leader by sharing time, talent and gratitude. 
Shannon combines her keen ability to get to the heart of every matter with a proven track record as a corporate leader. Before founding bridge between, she spent years building profitable businesses and driving innovation and leadership initiatives. This real-world experience formed the bedrock of her success, enabling her to provide clients with the strategies, tools, and inspiration to thrive during organizational change and lead with vision, values, and purpose.
Shannon has authored several articles and books including Discover Your Inner Strength (2009), The Five Degree Principle: How Small Changes Lead to Big Results (2013), V.I.B.E. A Self-Discovery Journey to Authentic Leadership (2014) and Grounded in Gratitude a one-line-a –day, five-year gratitude journal (2015). Her current efforts focus on the benefits of Generosity at Work.
Bridge Between, Inc. provides two free quizzes to help leaders realize their current state as a Generous Leader and how to diversify their networks. Check them out! 
Generous Leader
Network Diversity Index
Guest Favorite Quote
“Our deepest wishes are whispers of our authentic self. We must learn to respect them. We must learn to listen.” - Sarah Ban Breathnach
“We can do no great things, only small things with great love.” - Mother Theresa
R.O.G. Takeaway Tips:
Listening: the most meaningful way we can give generously to others. 
When we are judging we are not listening. When we are not listening, we are not being generous. Our ego will want to share our opinion – that no one asked for.
Sharon Browning, Episode 80: Listening as an Act of Love
Practice truly listening:
Don’t try to fix the problem. 
Don’t turn what you’re hearing to mean something about you. 
Don’t invalidate or minimize what you are hearing. 
Just listen, with curiosity. 
Listening is the most underrated essential skill any of us can develop. 
Every day we have many opportunities to practice. 
Turn off the judger mind and turn on the curiosity mind.
Network Diversity Index Quiz to learn more about your network diversity
Resources:
Network Diversity Index Quiz
YouTube Channel
R.O.G. on Apple Podcasts
R.O.G. on Spotify
Coming Next:
Episode 98, we will be joined by Frank Blake, former CEO of Home Depot and podcast host of Crazy Good Turns.
Credits:
Sheep Jam Productions, Host Shannon Cassidy, Bridge Between, Inc.

96. Steve Drum - Performance Under Pressure

96. Steve Drum - Performance Under Pressure
"If we want to be consistent in our performance, we must know really who we are, what we stand for and who we aspire to be, where we want to go. And from that, we have to flesh out our values, our personal beliefs, and then most importantly, we need to figure out how we live them through principled actions.” — Steve Drum
Guest Bio:
A combat-tested Retired Navy SEAL Master Chief with 27 years of experience leading and developing high-performance teams.He recently co-developed and taught “Warrior Toughness” training for The U.S. Navy, which fundamentally changed the culture of the Navy in how it trains and prepares young sailors and officers.An in-demand speaker and consultant, who helps individuals and organizations develop leadership and performance strategies, so they can plan, prepare, and execute at the highest levels when it matters most.He has trained and led U.S. and foreign partner special operations forces on high-risk and strategically vital missions across the globe, including combat operations in Iraq and Afghanistan.During his Navy career, Stephen has personally trained thousands of elite military soldiers and Navy SEAL candidates, helping them succeed in severe training courses and overseas combat operations.
R.O.G. Takeaway Tips:
Develop mental skills of warrior toughness
Pay attention to self-talk. What are you saying when you talk to yourself? Is it enabling you to execute your plan from your position on the X? 
Practice energy management. Key tip: Breathing exercises (see YouTube for extra clip from Steve on box breathing.) 
Write a personal mission statement. Who are you? What are your values? What do you stand for? How will you hold yourself accountable?
Resources:
stephendrum.com
stephendrum.com - Speaker Page
Life On the X by Stephen Drum
Network Diversity Index Quiz
Coming Next:
Episode 97: We will be joined by Shannon Cassidy, R.O.G. Host and CEO Bridge Between, Inc. on Listening
Credits:
Stephen Drum, Sheep Jam Productions, Host Shannon Cassidy, Bridge Between, Inc.

95. Feedback | Generous Leadership Coaching Tip

95. Feedback
Think of an example of a behavior from the not-too-distant past. 
Host: Shannon Cassidy
Shannon Cassidy is Founder and CEO of Bridge Between, Inc. a boutique leadership development firm specializing in behavioral change, executive presence, effective communication, collaborative teamwork, empowering leadership, and conflict resolution. She provides Executive Coaching, Facilitation (team sessions, retreats, conferences) and Keynote Speaking (conferences, annual events, ceremonies) and Mentoring Programs (associations, ERGs, leadership circles) all custom designed. She has a podcast called R.O.G. Return on Generosity that focuses on how to be a corporate generous leader by sharing time, talent and gratitude. 
Shannon combines her keen ability to get to the heart of every matter with a proven track record as a corporate leader. Before founding bridge between, she spent years building profitable businesses and driving innovation and leadership initiatives. This real-world experience formed the bedrock of her success, enabling her to provide clients with the strategies, tools, and inspiration to thrive during organizational change and lead with vision, values, and purpose.
Shannon has authored several articles and books including Discover Your Inner Strength (2009), The Five Degree Principle: How Small Changes Lead to Big Results (2013), V.I.B.E. A Self-Discovery Journey to Authentic Leadership (2014) and Grounded in Gratitude a one-line-a –day, five-year gratitude journal (2015). Her current efforts focus on the benefits of Generosity at Work.
Bridge Between, Inc. provides two free quizzes to help leaders realize their current state as a Generous Leader and how to diversify their networks. Check them out! 
Generous Leader
Network Diversity Index
Guest Favorite Quote
"Feedback is a gift. Sometimes it comes in a white box with a red ribbon. Sometimes it comes in a brown paper bag. Either way, it's a gift. Open it." — Shannon Cassidy
R.O.G. Takeaway Tips:
Offer someone effective feedback this week. Use the S.B.I. Feedback Model
Situation: A reminder of a time from the not-too-distant past.
Behavior: What did the person say or do, specifically.
Impact: How did that make you feel? How did it affect the situation?
Please share at least three positive S.B.I. Feedback offers and one constructive this week. Get into the Feedback Gym and get some reps in!
When receiving feedback, the only two words you need to say, “Thank you.” Thank them for having the courage to offer you feedback. It’s a gift, even if you disagree or see it differently. Saying, “thank you” after receiving a gift is demonstrating good manners. 
Resources:
Network Diversity Index Quiz
YouTube Channel
R.O.G. on Apple Podcasts
R.O.G. on Spotify
Coming Next:
Episode 96, we will be joined by Steve Drum, retired Navy Seal Master Chief.
Credits:
Sheep Jam Productions, Host Shannon Cassidy, Bridge Between, Inc.