R.O.G. Return on Generosity

126. Susan E. Chapman-Hughes - Empathic Leadership

126. Susan E. Chapman-Hughes - Empathic Leadership
“Think about the leaders that you have admired the most in your career. What was it about them that made you get really excited about working with them? Usually it's because they knew your name. Let's start with the basics. They understood why you came to work every day. They invested in you. They could see things in you that you couldn't see yourself. They wanted you to be successful, so they were rooting for you.” - Susan Chapman-Hughes
Guest Bio:
Susan Chapman-HughesGlobal C-Level Business Executive / Tech Industry Advisor / Corporate Board Director
A proven leader of transformation and innovation, Susan Chapman-Hughes most recently was the EVP/GM of Global Digital Capabilities, Transformation and Operations (GDCT&O) in the Global Commercial Services (GCS) division at American Express where she led the digital transformation of customer experience and drove the use of big data, predictive analytics and machine learning to power the business Go to Market strategy.
Prior to her tenure in GDCT&O, she led the GCS U.S. Large Market Business, leading the business from decline to double digit growth and significantly improving NPS, and, as head of Global Real Estate and Workplace Enablement, led the groundbreaking and award-winning global workspace transformation (Bluework). A driver of innovation and business efficiency efforts, Susan’s teams have been recognized by multiple Chairman’s Awards for Innovation. Prior to American Express, she held many key senior roles for Fortune 500 companies in financial services and technology.
She is an advisor to many pre-ipo (seed through late stage) and public companies specializing in go to market and human capital strategies/plans as well as building business scale. She currently serves as an advisor to companies in the Web3/Crypto, Healthcare Transformation and Consumer Beauty Technology sectors.
Ms. Chapman-Hughes is an independent director of the J.M. Smucker Company (SJM) where she chairs the Compensation Committee. She is also an independent director of Toast where she chairs the Compensation Committee and serves on the Nominating and Governance Committee. Previously, she served as an independent Director for Potbelly Corporation (PBPB) where she led both the Compensation and Audit Committees.
She has received many accolades for leadership including being named one of “The Elite 100” by Diversity Woman, one of the Most Influential Women in Payments, by PaymentsSource, “Grio 100” by Grio.com/NBC Universal and as one of the “100 Most Creative People in Business” by Fast Company.
In addition to her professional roles, Ms. Chapman-Hughes is committed to volunteer work for non-profitcommunity development organizations across the United States and remains an active mentor to young people in her community. She is a member of the Board of the New York Junior Tennis League. She is a Trustee Emeriti of The National Trust for Historic Preservation and previously held trustee positions with A Better Chance, and Girls Inc.
Ms. Chapman-Hughes holds a Master of Business Administration in Real Estate and Urban Land Economics from the University of Wisconsin-Madison. She also holds a Master of Regional Planning from The University of Massachusetts-Amherst and a Bachelor of Science in Engineering from Vanderbilt University.
Ms. Chapman-Hughes resides in New York with her husband and daughter.
R.O.G. Takeaway Tips:
Ask yourself these questions as you reflect on your leadership:
Are you consistent? 
Are you trustworthy? 
Are you authentic? 
Are you vulnerable/real?
Follow the Golden Rule: Treat others the way you want to be treated.
Be willing to receive feedback.
Be open to receiving help when needed.
Stretch yourself for growth by stepping out of your comfort zone and gaining new experiences.
Check in with yourself regularly to ensure you have the right processes in place for success.
Resources:
Susan Chapman-Hughes on LinkedIn (in/susanchapmanhughes)
Susan Chapman-Hughes on Signitt (susan-chapman-hughes)
Susan Chapman-Hughes on Instagram (@susanchspeaks)
Inspiration And Insights: Asking for What You Want by Susan Chapman-Hughes
Point of View: Being Unapologetically Yourself by Susan Chapman-Hughes
Chat-GPT
Google Bard
Coming Next:
Episode 127, Building Bridges Coaching Tips for Generous Leaders with Shannon Cassidy.
Credits:
Susan Chapman-Hughes, Sheep Jam Productions, Host Shannon Cassidy, Bridge Between, Inc.

125. Delegation | Generous Leadership Coaching Tip

Host Bio: 
Shannon Cassidy is Founder and CEO of Bridge Between, Inc. a boutique leadership development firm specializing in behavioral change, executive presence, effective communication, collaborative teamwork, empowering leadership, and conflict resolution. She provides Executive Coaching, Facilitation (team sessions, retreats, conferences) and Keynote Speaking (conferences, annual events, ceremonies) and Mentoring Programs (associations, ERGs, leadership circles) all custom designed. She has a podcast called R.O.G. Return on Generosity that focuses on how to be a corporate generous leader by sharing time, talent and gratitude. 
Shannon combines her keen ability to get to the heart of every matter with a proven track record as a corporate leader. Before founding bridge between, she spent years building profitable businesses and driving innovation and leadership initiatives. This real-world experience formed the bedrock of her success, enabling her to provide clients with the strategies, tools, and inspiration to thrive during organizational change and lead with vision, values, and purpose.
Shannon has authored several articles and books including Discover Your Inner Strength (2009), The Five Degree Principle: How Small Changes Lead to Big Results (2013), V.I.B.E. A Self-Discovery Journey to Authentic Leadership (2014) and Grounded in Gratitude a one-line-a –day, five-year gratitude journal (2015). Her current efforts focus on the benefits of Generosity at Work.
Resources:
BridgeBetween.com
The Five Degree Principle by Shannon Cassidy 
V.I.B.E. by Shannon Cassidy 
R.O.G. on Apple Podcasts
R.O.G. on Spotify
Video of this episode on YouTube https://youtu.be/WDna7m8JFd0  
R.O.G. Takeaway Tips:
Ask yourself:
Is this the best use of my time?
Is there anyone else who can do this? 
Choose one task to delegate.
Check in with the person you are delegating to figure out the purpose of the delegation and the level of support they need from you.
Let it go!
Be intentional about how you use the time you free up.
Coming Next: Please join us next week, Episode 126, with special guest Susan E. Chapman-Hughes, Empathetic Leadership.
Credits: Sheep Jam Productions, Host Shannon Cassidy, Bridge Between, Inc.

124. Aiko Bethea - Emotional Intelligence and Boundaries

124. Aiko Bethea - Emotional Intelligence and Boundaries
“There's an irrational belief we have in this society, which is about, I should know everything. I should be an expert, I should know the answers…We have our self worth hung up on thinking that we should know everything...” - Aiko Bethea
Guest Bio:
Aiko Bethea is a leader, builder and connector who has successfully navigated leadership roles in government, philanthropic, nonprofit and private sectors. In each sector, she created inaugural roles to meet growing organizational needs. After leading a legal team at the city of Atlanta under the leadership of Stacey Abrams, Aiko served as director of compliance for the city of Atlanta and deputy director of a compliance department at the Bill and Melinda Gates Foundation. Most recently, she was the head of diversity and inclusion for the Fred Hutch Cancer Research Center. The founder of RARE Coaching & Consulting, Aiko guides leaders and organizations to remove barriers to inclusion. She serves as an executive coach to leaders and teams of Fortune 100 companies and global nonprofit organizations. Because of her work, she has been recognized by Forbes as one of the top seven anti-racism educators for companies and by Culture Amp as a DEI influencer to follow. Aiko is also a senior equity consultant for the Brené Brown Education and Research Group where she oversees development and implementation of DEI and belonging strategy. Aiko’s writing on leadership and belonging has been published in Harvard Business Review, Forbes and The New York Times bestselling anthology, You Are Your Best Thing. Aiko holds a law degree from UNC-Chapel Hill and a bachelor’s degree from Smith College. On most days, Aiko enjoys spending time with her two sons. She is a member of the Links, Inc. Dogwood City Chapter, Alpha Kappa Alpha Sorority, Inc, and Jack and Jill of America.
R.O.G. Takeaway Tips:
Language is a big part of connecting with the community.
Having empathy doesn’t mean you don’t hold people accountable. You can hold people accountable and do it with generosity and empathy.
Be curious and ask questions instead of making assumptions.
It’s okay not to know everything. If you have a learner mindset, you have permission to say I don’t know and fail. Why We Need More Learners Instead of Knowers in the Workplace.
Question what you think you know.
How Social Accountability Creates Culture Change.
Emotional intelligence in the workplace.
Create an environment where others feel heard.
Hold each other accountable with generosity and empathy.
Checking your default and self-interrogate to understand why you do things and what aligns with your aspirational self.
To figure out who you want to be, start with who you don't wanna be.
Resources:
RareCoaching.net
Aiko Bethea on Instagram (@rare_coach)
Aiko Bethea on Facebook (@RARECoach)
Dare to Lead with Brené Brown: Brené with Aiko Bethea and Ruchika Tulshyan on The Heart of Leadership [Part One] [Part Two]
Brown Ambition: Drowning in All the Opportunities
You Are Your Best Thing: Vulnerability, Shame Resilience, and the Black Experience edited by Tarana Burke and Brené Brown
Dare to Lead with Brené Brown: Brené with Aiko Bethea on Creating Transformative Cultures
Dare to Lead with Brené Brown: Brené with Aiko Bethea on Inclusivity at Work: The Heart of Hard Conversations
Coming Next:
Episode 125, Building Bridges Coaching Tips for Generous Leaders with Shannon Cassidy.
Credits:
Aiko Bethea, Sheep Jam Productions, Host Shannon Cassidy, Bridge Between, Inc.

123. Habits | Generous Leadership Coaching Tip

“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” — Aristotle
Host Bio: 
Shannon Cassidy is Founder and CEO of Bridge Between, Inc. a boutique leadership development firm specializing in behavioral change, executive presence, effective communication, collaborative teamwork, empowering leadership, and conflict resolution. She provides Executive Coaching, Facilitation (team sessions, retreats, conferences) and Keynote Speaking (conferences, annual events, ceremonies) and Mentoring Programs (associations, ERGs, leadership circles) all custom designed. She has a podcast called R.O.G. Return on Generosity that focuses on how to be a corporate generous leader by sharing time, talent and gratitude. 
Shannon combines her keen ability to get to the heart of every matter with a proven track record as a corporate leader. Before founding bridge between, she spent years building profitable businesses and driving innovation and leadership initiatives. This real-world experience formed the bedrock of her success, enabling her to provide clients with the strategies, tools, and inspiration to thrive during organizational change and lead with vision, values, and purpose.
Shannon has authored several articles and books including Discover Your Inner Strength (2009), The Five Degree Principle: How Small Changes Lead to Big Results (2013), V.I.B.E. A Self-Discovery Journey to Authentic Leadership (2014) and Grounded in Gratitude a one-line-a –day, five-year gratitude journal (2015). Her current efforts focus on the benefits of Generosity at Work.
Resources:
The Five Degree Principle by Shannon Cassidy 
V.I.B.E. by Shannon Cassidy 
Atomic Habits by James Clear
James Clear's Habit Guide
How to become 37.78 times better at anything | Atomic Habits Summary (by James Clear) YouTube video about Atomic Habits
R.O.G. on Apple Podcasts
R.O.G. on Spotify
Video of this episode on YouTube https://youtu.be/hTPOe1ixNmE 
R.O.G. Takeaway Tips:
Re-associate pain and pleasure to help yourself achieve new healthy habits
Create habits that align with who you want to be vs. what you want to do (Identity based)
Start small. Five degree shifts. One step at a time.
Make new habits in two-minutes or less. What’s the first thing you’d need to do? 
Read Atomic Habit by James Clear
Coming Next: Please join us next week, Episode 124, with special guest Aiko Bethea
Credits: Sheep Jam Productions, Host Shannon Cassidy, Bridge Between, Inc.

122. Sanyin Siang - Superpowers

122. Sanyin Siang - Superpowers
“Every score is built on an assist. Someone has to pass the ball to that person who never makes the score…they record assists in hockey. They record the first assist and the second assist.Why don't we do that in the workplace?” - Sanyin Siang
“..the F word. Feel. We.. feel feelings…if we're really good about behavioral outcomes, do we also think about emotional outcomes and . he emotional journey? Feeling.” - Sanyin Siang
Guest Bio:
Sanyin Siang is an investor and advisor to tech founders, VCs, boards, sports industry execs and Fortune 500 CEOs - bringing expertise in culture, leadership growth, and team cohesion as well as a diverse network of influencers.
Recognized by Thinkers50 (the Premier Global Ranking of Management Thinkers) as the world's Most Influential Coach & Mentor, Sanyin coaches C-Suite Teams and develops enterprise leadership programs to unleash human capital and tap unseen potential to thrive in an exponentially changing world. She also has a deep love for working with students- sharing with them insights on what it takes to succeed at the different levels of one's career progression and cultivating their innate and distinctive strengths.
Sanyin is the founding Executive Director of Duke University's Coach K Leadership & Ethics Center at its Fuqua School of Business. The center regularly convenes think tanks to explore cutting-edge issues and is also a leadership laboratory that helps in a baseline leadership experience for every Daytime MBA student. Drawing on her science & engineering background, Sanyin is also an adjunct associate professor with Duke's Pratt School of Engineering, and a Sr. Fellow with Duke Divinity School's Ormond Center, sharing her insights for their work on building thriving communities.
A globally recognized thought-leader, she shares out insights with her LinkedIn following of more than 1 million and was named a LinkedIn Top Global Influencer Voices in both 2017 and 2018. She authored the award-winning The Launch Book which gives readers an action plan for leveraging change using behavioral science concepts. Her ideas have been featured in New York Times, INC, Forbes, Fortune, and The Wall Street Journal.
As a speaker, she has addressed audiences from The White House to military officers, Fortune 500 companies, and CHROs. She is host of the Global Sports Owners & CEO Summit's Series - Conversations with Legends.
Sanyin is a leadership advisor for GV (formerly Google Ventures), Ripcord, The Sports Innovation Lab, and DukeCE. Her board service has included the Museum of Life & Science, The Emily Krzyzewski Center, The US Congressional Award Foundation Advisory Board, National Governing Board of USA Taekwondo. She is an alumnus of the Joint Civilian Orientation Conference (the US Department of Defense’s most prestigious civilian program).
Sanyin received her MBA and BSE in biomedical engineering from Duke University. 
R.O.G. Takeaway Tips:
Be who you are.
What is your superpower? 
The value of reflection.
Be curious and ask questions.
Acknowledge the assists, give recognition and praise for those who are enabling others.
Leadership is also a matter of being, not just doing.
Character matters. Our values matter. 
Know who we are and who we choose to become.
Close the gap between being the person that you aspire to become and the person you are now.
Resources:
Sanyin Siang on LinkedIn (in/sanyin)
Superpowers with Sanyin Newsletter
MIT Coaching Column
Sanyin Siang -  Dialogue Review
Network Diversity Index Quiz
Coming Next:
Episode 123, Building Bridges Coaching Tips for Generous Leaders with Shannon Cassidy. Topic: Habits
Credits:
Sanyin Siang, Sheep Jam Productions, Host Shannon Cassidy, Bridge Between, Inc.

121. Energy Management | Generous Leadership Coaching Tip

Host Bio: 
Shannon Cassidy is Founder and CEO of Bridge Between, Inc. a boutique leadership development firm specializing in behavioral change, executive presence, effective communication, collaborative teamwork, empowering leadership, and conflict resolution. She provides Executive Coaching, Facilitation (team sessions, retreats, conferences) and Keynote Speaking (conferences, annual events, ceremonies) and Mentoring Programs (associations, ERGs, leadership circles) all custom designed. She has a podcast called R.O.G. Return on Generosity that focuses on how to be a corporate generous leader by sharing time, talent and gratitude. 
Shannon combines her keen ability to get to the heart of every matter with a proven track record as a corporate leader. Before founding bridge between, she spent years building profitable businesses and driving innovation and leadership initiatives. This real-world experience formed the bedrock of her success, enabling her to provide clients with the strategies, tools, and inspiration to thrive during organizational change and lead with vision, values, and purpose.
Shannon has authored several articles and books including Discover Your Inner Strength (2009), The Five Degree Principle: How Small Changes Lead to Big Results (2013), V.I.B.E. A Self-Discovery Journey to Authentic Leadership (2014) and Grounded in Gratitude a one-line-a –day, five-year gratitude journal (2015). Her current efforts focus on the benefits of Generosity at Work.
Resources:
V.I.B.E. by Shannon Cassidy
Human Performance Institute
Free Energy Management Evaluation
bridgebetween.com
Network Diversity Index Quiz
R.O.G. on Apple Podcasts
R.O.G. on Spotify
Coming Next:
Please join us next week, Episode 122, with special guest Sanyin Siang.
Credits:
Sheep Jam Productions, Host Shannon Cassidy, Bridge Between, Inc.

120. Thomas Halloran - Building Relationships

120. Thomas Halloran - Building Relationships
“Invest the time to build relationships.” - Thomas Halloran
“Find your partners.” - Thomas Halloran
“Do it (building relationships) in a way that allows for growth as an individual, growth as an organization, as a team, and role model what it means to build relationships.” - Thomas Halloran
Thomas Halloran
Guest Bio:
Thomas Halloran is President & CEO of Fidelis Care, a health plan subsidiary of Centene Corporation. Fidelis Care serves more than 2.5 million members across all 62 counties of New York State.  In addition, Mr. Halloran is a Senior Vice President, Markets of Centene.  He oversees the New Hampshire and New Jersey health plans as well as New York.
Prior to his current role, Mr. Halloran served as Executive Vice President and Chief Financial Officer of Fidelis Care for more than two years, with responsibility for overseeing provider operations, finance, IT, strategic planning, and product development. He joined Fidelis Care as Chief Financial Officer in 2007.
Before joining Fidelis Care, Mr. Halloran spent 20 years providing financial, strategic, and operational consulting services to a wide range of companies, including health care organizations. Mr. Halloran came to Fidelis Care from the Huron Consulting Group in New York City, where he was one of the founding partners. He was also a partner in the New York City office of Andersen LLP.
Tom received a Bachelor’s Degree in Business Administration from Iona College in New Rochelle, NY, and is a certified public accountant.
He is based in Fidelis Care’s New York City office.
R.O.G. Takeaway Tips:
Feedback: 
Receive feedback with a growth mindset. 
Prepare to give clear, fair, actionable feedback.
Focus on the mission: What is the purpose and mission? What role does each person play?
Investment in time, talent, energy, mentoring, development
Invest time to build relationships:
The only mistake you make is the one you make by yourself.
People have to get to know you before they like you and trust you. 
Find your partners.
Allow for growth for individuals and teams.
Role Model building relationships.
Resources:
Thomas Halloran on LinkedIn (ln/thomas-halloran)
www.fideliscare.org
Centene Corporation - Managed Care Solutions
Network Diversity Index Quiz
Coming Next:
Episode 121, Building Bridges Coaching Tips for Generous Leaders with Shannon Cassidy. Topic: Energy Management.  
Credits:
Tom Halloran, Sheep Jam Productions, Host Shannon Cassidy, Bridge Between, Inc.

119. Behavioral Style Adaptation | Generous Leadership Coaching Tip

Platinum Rule: Treat others how they want to be treated.
Host Bio: 
Shannon Cassidy is Founder and CEO of Bridge Between, Inc. a boutique leadership development firm specializing in behavioral change, executive presence, effective communication, collaborative teamwork, empowering leadership, and conflict resolution. She provides Executive Coaching, Facilitation (team sessions, retreats, conferences) and Keynote Speaking (conferences, annual events, ceremonies) and Mentoring Programs (associations, ERGs, leadership circles) all custom designed. She has a podcast called R.O.G. Return on Generosity that focuses on how to be a corporate generous leader by sharing time, talent and gratitude. 
Shannon combines her keen ability to get to the heart of every matter with a proven track record as a corporate leader. Before founding bridge between, she spent years building profitable businesses and driving innovation and leadership initiatives. This real-world experience formed the bedrock of her success, enabling her to provide clients with the strategies, tools, and inspiration to thrive during organizational change and lead with vision, values, and purpose.
Shannon has authored several articles and books including Discover Your Inner Strength (2009), The Five Degree Principle: How Small Changes Lead to Big Results (2013), V.I.B.E. A Self-Discovery Journey to Authentic Leadership (2014) and Grounded in Gratitude a one-line-a –day, five-year gratitude journal (2015). Her current efforts focus on the benefits of Generosity at Work.
Resources:
Free Disc Assessment
TTI Disc Assessment (the one we use with teams)
bridgebetween.com
Network Diversity Index Quiz
R.O.G. on Apple Podcasts
R.O.G. on Spotify
Coming Next:
Please join us next week, Episode 1120, with special guest Tom Halloran, President and CEO, Fidelis Care.
Credits:
Sheep Jam Productions, Host Shannon Cassidy, Bridge Between, Inc.